Quality

The quality of Hartcasa - gabinete tecnico de projects Hernâni Santos, Lda., is defined by the next principals:
- to supply services with quality, able to respond to the necessities of the clients in the following areas:
     Architectural projects
     Engineering projects
     Technical attendance at the construction location
- to implement indicators for control of the services and processes of the firm.
- Hartcasa provides the procedures, allowing the standardization of methods of operation and reducing costs.
- educate and inform employees, in order to increase their skills.
- satisfy customers, responding appropriately to their requests in order to meet their expectations.
-periodically review the quality system in order to make Hartcasa more competitive in its market.